Privacy Policy for Tylivia.org

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

Personal Information Provided by You:

• Account Data: When you create an account on Tylivia.org, we may collect your name, email address, password, and other related contact information. This information is essential for managing your account and providing personalized services.
• Order Data: When you make a purchase, we collect information related to your order, including product details, shipping address, billing address, and payment information. Please note that we do not directly store credit card details; these are processed securely by third-party payment processors.
• Communication Data: If you contact us via email, customer support chat, or other means, we collect the content of your communications, as well as your contact details, to address your inquiries and improve our services.
• Review and Feedback Data: When you leave reviews, comments, or provide feedback on our products or services, we collect this information to enhance our offerings and user experience.

Information Collected Automatically:

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

• Log and Usage Data: Server logs may include your IP address, device information, browser type, pages viewed, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. For more specific information about how we use such technologies and how you can refuse certain cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

• To Facilitate Account Creation and Logon Process [Contractual Performance, Legitimate Interests]: We use your information to enable you to create and log into your account.
• To Fulfill and Manage Your Orders [Contractual Performance]: We may use your information to process your payments, deliver the products you've purchased, and manage your returns.
• To Send You Marketing and Promotional Communications [Consent, Legitimate Interests]: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To Send Administrative Information to You [Contractual Performance, Legitimate Interests, Legal Obligation]: We may use your information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To Post Testimonials [Consent]: We post testimonials on our Site that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us.
• To Protect Our Services [Legitimate Interests, Legal Obligation]: We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
• To Enable User-to-User Communications [Consent]: We may use your information to enable user-to-user communications with your consent.
• To Enforce Our Terms, Conditions and Policies [Contractual Performance, Legitimate Interests, Legal Obligation].
• To Respond to Legal Requests and Prevent Harm [Legal Obligation]: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For Other Business Purposes [Legitimate Interests]: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Site, products, services, marketing, and your experience.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

4. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy. Our Cookie Policy provides detailed explanations of the types of cookies we use, their purposes, and how you can manage your preferences.

These technologies help us understand how you interact with our website, personalize your experience, and deliver relevant advertisements. By continuing to use our site, you consent to the use of these tracking technologies as described in our policies.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. This means we retain your personal data for the duration of your account's activity and for a reasonable period thereafter to facilitate any inquiries, resolve disputes, or comply with legal obligations.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Specific Retention Periods:

• Account Information: We retain your account information for as long as your account is active and for a period of up to three years after account closure, in case you decide to reactivate or for legal compliance.
• Order History: Purchase details and order history are kept for seven years for tax and accounting purposes, as required by law.
• Marketing Communications: If you have opted into marketing communications, we will retain your consent until you unsubscribe.
• Customer Service Records: Records of customer service interactions are generally kept for five years to ensure continuity of service and to resolve potential future issues.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

We continuously review and update our security practices to adapt to new threats and technologies. Our security measures include encryption, firewalls, and secure access protocols to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

Measures We Take:

• Data Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.
• Incident Response Plan: We have a robust incident response plan in place to quickly address any potential data breaches.

7. Your Privacy Rights

In some regions, such as the European Economic Area (EEA) and the UK, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

Key Rights Include:

• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at info@techsolutionsinc.com. We will respond to your request within one month.

8. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

The date of the last revision will always be displayed at the top of the policy (though not included in this HTML for automatic generation purposes, it is standard practice). Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at info@techsolutionsinc.com or by post to:

We are committed to addressing any concerns you may have regarding your privacy. Our team is available during business hours, Mon-Fri: 9:00-17:00, Sat: 10:00-14:00, to assist you.